Privacy Policy

Effective Date: November 5, 2024

Welcome to HarmonyHub Studios. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, www.harmonyhubstudios.com, and our services related to music recording, production, mixing, and mastering.

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, book a session, subscribe to our newsletter, or create an account on our website.
• Payment Information: If you make payments for our services, we collect payment information such as credit card details or bank account information. This information is processed through secure third-party payment processors, and we do not directly store your credit card details on our servers.
• Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
• Project Information: Information related to your music projects, including audio files, project notes, and any other content you share with us for recording, mixing, or mastering purposes.
• Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide you with the recording, mixing, mastering, and production services you request, and to improve the quality and functionality of our services.
• Communication: To communicate with you about your projects, bookings, invoices, and other service-related matters. We may also send you promotional emails about new services, special offers, or upcoming events, but you can opt-out of these emails at any time.
• Payment Processing: To process payments for our services and to prevent fraudulent transactions.
• Website Administration: To administer our website, troubleshoot technical issues, analyze website usage, and ensure the security of our website.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To promote HarmonyHub Studios and our services through various marketing channels, including our website, social media, and email campaigns.

3. Data Security

We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as payment details and login credentials.
• Access Controls: We restrict access to your personal information to authorized employees, contractors, and service providers who need to know the information to process it on our behalf.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Physical Security: We maintain physical security measures at our studio location to protect against unauthorized access to our equipment and facilities.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain certain information for backup, archival, or audit purposes.

Project information, including audio files and project notes, may be retained for a longer period, especially if it's required for ongoing or future collaborations. However, you can request the deletion of your project information at any time, subject to our internal policies and legal requirements.

5. Disclosure of Your Information

We may disclose your information to the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, email marketing, data analytics, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Other Users: With your consent, we may share your name and project information on our website or social media channels as part of our portfolio showcasing our work.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files that are stored on your device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. We use this information to improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language and location.
• Targeting Cookies: These cookies are used to deliver targeted advertising to you based on your browsing behavior.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that blocking cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

HarmonyHub Studios
30 Music Row West
Nashville, TN 37203
Email: [email protected]
Phone: (615) 267-8100

We are committed to protecting your privacy and will do our best to address any concerns you may have.

This Privacy Policy is governed by the laws of the State of Tennessee, without regard to its conflict of laws principles.

Data Protection Officer: Eleanor Vance, [email protected]